Help & support

How can we help?

Kibo is built and supported by one human. You won't hit a ticketing queue or a chatbot. Email me and you'll get an answer, usually within a day.

Email support

support@ki-bo.com

A human reads every message. No tickets, no canned responses.

Quick paths

Common stuff people ask about.

Set up the Apple Pay shortcut

Every tap-to-pay shows up in Kibo, no typing. Seven steps, one time.

Delete your account

Wipe everything from inside the app in two taps, or by email if you've lost access.

Privacy & data

What we collect, what we don't, how it's stored. The long version, no asterisks.

Report a bug

Steps to reproduce, your device and OS version, a screenshot if you can. We fix things fast.

Before you write

Frequently asked.

How much does Kibo cost?

Free for 45 transactions a month and up to 3 active subscriptions. Premium is €1,99 a month and unlocks unlimited transactions, OCR, and exports.
Do you have my bank credentials?

No. Kibo never asks for them. You type in what you spent (or snap the receipt, or use the Apple Pay shortcut). No Plaid, no aggregator, nothing connected to your bank.
Why didn't I get the verification email?

Check Promotions / Updates in Gmail, the Junk folder elsewhere. Resend deliverability is generally good, but the very first message from a new sender often gets filtered. If it still hasn't arrived after 10 minutes, write to support@ki-bo.com and we'll re-verify by hand.
How do I cancel premium?

Premium is billed through the App Store (iPhone) or Google Play (Android). Cancel inside the store's subscription settings; the change takes effect at the end of the current billing period. We can't cancel for you, but we can answer any question about what happens after.
I'm switching phones, does my data come with me?

Yes. Sign in with the same email (Apple, Google, or password) on the new device and your transactions, categories, and subscriptions sync down. If you started anonymously and want to keep that data, sign up first on the old device, then sign in on the new one.
Where can I export my transactions?

From Settings → Account → Export. You get a zip with everything Kibo knows about you (transactions, categories, subscriptions, receipts), in a format you can open in any spreadsheet app.

Didn't find what you needed? Write to support@ki-bo.com. We answer in plain words.